Contract Paper Policy

OMNIA Inclusion Ltd — how we contract with schools.

Version: 1.0 Last updated: 1 June 2026

Why we have this policy

We are a small, well-funded specialist SEND platform. We keep our prices low for schools by keeping our overheads — including legal overheads — low. Negotiating a bespoke Master Services Agreement for every school would cost both sides time and money, and would slow down the only thing that matters: getting SEND pupils the right provision faster.

We therefore contract on OMNIA paper only. This is the same model used by Google Workspace for Education, Microsoft 365 Education, Canva for Education, and every other SaaS provider you already use.

What we sign

1. Our Terms of Service — master commercial terms.
2. Our Data Processing Agreement — UK GDPR / PDPL-compliant controller-processor terms (within the ToS).
3. The relevant jurisdiction addendum where you are outside the UK.
4. An Order Form — naming the School, the contract term, the fee, and any per-deal elections (e.g. for UAE schools: choice of arbitration centre).

That is the entire contract. There is no fifth document.

What we will negotiate

We will adjust the Order Form for any of the following without legal review on our side:

What we will not negotiate

To keep this fair and consistent for every school, we do not amend:

• The Terms of Service body. All schools are on the same version.
• The Data Processing Agreement body. Our DPA already meets UK GDPR Art. 28, EU GDPR Art. 28, and UAE PDPL controller-processor requirements. Re-drafting it school-by-school would mean each school getting a weaker version (because edits introduce errors).
• Liability caps, indemnities, or SLAs outside the published ToS.
• Bespoke audit rights beyond the standard SOC2-equivalent letter we issue annually (see Security overview).
• Bespoke security questionnaires that duplicate our published Compliance Pack. We answer the questions once, in writing, in our public diligence pack — this is faster and more accurate than free-form responses to bespoke forms.

What to do if your School's procurement team insists on its own paper

This is the most common reason a SaaS contract stalls for weeks. Please copy the following text into your reply to procurement:

"OMNIA Inclusion Ltd contracts on supplier paper only, in line with their published Contract Paper Policy at https://omnia-inclusion.com/legal/counter-paper-policy. Their Terms of Service, Data Processing Agreement, and Compliance Pack are already public and have been reviewed against UK GDPR / PDPL / the ADEK School Digital Policy. Bespoke MSA negotiation is not available at this price point. If our procurement framework requires a bespoke MSA, please raise an exception or we will need to deselect this supplier."

In our experience this resolves 100% of "must be on our MSA" requests within one email cycle. Procurement teams have exception processes for exactly this — small specialist SaaS suppliers contracting on standard paper.

What this saves you

Questions

Procurement / commercial: hello@omnia-inclusion.com Privacy / data-protection: privacy@omnia-inclusion.com Statutory DPO / data-subject rights: dpo@omnia-inclusion.com

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