Terms of service — OMNIA Inclusion

# Terms of service — Founding Schools pilot **Last updated:** 18 May 2026 **Version:** 1.0 (founding-schools draft — solicitor review pending) > **Plain-English summary** *(not legally binding — the clauses below > are. This summary exists so reviewers can orient in 60 seconds.)* > > - **What this is:** the master contract between OMNIA Inclusion Ltd > and a School using the platform during the Founding Schools pilot. > - **What's unusual:** the pilot is free; the SLA is best-effort, not > guaranteed; liability is capped low because there is no fee to > anchor it to. > - **Who is bound:** OMNIA Inclusion Ltd (UK) + the named School. > - **What it covers:** access, acceptable use, IP, data-processing > (DPA embedded), term & termination, liability, governing law (E&W). > - **What it does *not* cover:** bespoke MSAs (see [Contract Paper > Policy](/legal/counter-paper-policy)); jurisdiction-specific > overrides (see relevant [addendum](/legal/uae-addendum)). These terms apply to schools accepted into the OMNIA Inclusion Founding Schools programme during the pilot period. ## 1. The service OMNIA Inclusion ("the Service") is a SEND-planning, evidence and inclusion-team management platform supplied by OMNIA Inclusion Ltd ("we", "us") to your school ("you", "the School"). A summary of features is on our website and may evolve during the pilot. ## 2. Pilot terms - The Founding Schools pilot runs for **12 months** from your start date. - Pricing during the pilot is set out in the Order Form signed at onboarding. We will give at least **60 days' notice** of any post-pilot pricing change before it takes effect. - We may add, change or remove features during the pilot. We will not remove a feature that materially degrades your use of the Service without giving 30 days' notice and a migration path for affected data. ## 3. Your responsibilities - You are the **data controller** for all pupil, parent and staff personal data you enter into the Service. You confirm you have a lawful basis to do so under UK GDPR. - You will keep your account credentials secure and notify us promptly of any suspected unauthorised access. - You will not attempt to access another tenant's data, probe the Service for vulnerabilities outside a co-ordinated process with us, or use the Service to process data beyond what your lawful basis permits. - Admin and SENCo accounts must enrol in MFA (the platform enforces this). ## 4. Our responsibilities - We will provide the Service with reasonable skill and care. - We will process personal data as a **processor** under the Data Processing Agreement signed alongside these terms. - We will store all School Data within the **EEA (Ireland, AWS eu-west-1)**. UK→Ireland transfers are covered by the UK Government's adequacy regulations for the EEA; no additional safeguards or SCCs are required. See `/legal/privacy` §6 and `/legal/sub-processors`. - We will operate the security controls summarised at `/legal/security` and notify you of any personal-data breach affecting your data within 72 hours of becoming aware of it. - We will publish updates to our sub-processor list at `/legal/sub-processors` and notify you at least 30 days before any change that affects pupil data. ## 5. Availability and support - We target **99% monthly availability** during the pilot, measured at our origin. We do not offer a formal SLA with credits during the pilot. - Support is via email at **hello@omnia-inclusion.com**, response on business days (UK / UAE working week). Critical incidents (e.g. confirmed data exposure) are handled outside business hours. ## 6. Pupil-data return and deletion - You may export pupil data at any time using the **Download data pack** action on the pupil page. - On termination, we will make pupil data available for export for **30 days**, then delete it from our active systems within a further **30 days**. Encrypted backups containing residual data are purged on the rolling backup schedule (currently 30 days). ## 7. Liability - Our total liability for any claim under or in connection with these terms is capped at the fees paid by you in the 12 months preceding the claim, or £10,000 during the pilot if that is greater. - Nothing in this clause limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law. ## 8. Termination - Either party may terminate for material breach not remedied within 30 days of written notice. - Either party may terminate on 90 days' written notice at the end of any contract year. ## 9. Governing law These terms are governed by the laws of **England & Wales**, and disputes are subject to the exclusive jurisdiction of its courts. ## 10. Contact **Commercial / support:** hello@omnia-inclusion.com **Privacy / data-protection:** privacy@omnia-inclusion.com **Statutory DPO / data-subject rights:** dpo@omnia-inclusion.com **Security / vulnerability disclosure:** security@omnia-inclusion.com **Legal notices / contract queries:** legal@omnia-inclusion.com **Formal complaints:** complaints@omnia-inclusion.com **Misuse / abuse reports:** omnia.abuse@omnia-inclusion.com --- ## Version history | Version | Date | Change | | --- | --- | --- | | 1.0 | 18 May 2026 | Initial publication. |